How Do I Maintain and Troubleshoot My Prism Connections?
Maintaining healthy connections between Prism and your ad platforms is essential for uninterrupted data flow and campaign management. In this article, you'll learn:
- How to monitor connection health and status
- What different connection statuses mean and required actions
- Best practices for managing multiple profiles and permissions
- Step-by-step process for removing ad accounts safely
Connection Status and Management
Monitor your connection health directly in the Integrations:
Ad Account Connection Status
| Status | What It Means | Required Action |
|---|---|---|
| Active | Everything working properly | Regular monitoring |
| Expired | Connection needs renewal | Immediate reconnection required |
Profile Management Best Practices
- Ensure that at least one active Primary Profile remains connected to retain "Edit Access" for the Ad account
- Regularly verify connection status
- Update permissions when team roles change
- Reconnect expired profiles promptly
- When adding new profiles, verify access types before assigning
- Monitor connection status for all integrated accounts
Primary Profile with full Access to Ad Account is required
Removing an Ad Account
To protect your data and prevent accidental deletions, removing an ad account from Prism requires assistance from our Product Support team.
How to Request Ad Account Removal
- Navigate to the Integrations page and click on Manage for the platform associated with the ad account you wish to remove.
- In the Ad Accounts table, locate the ad account you want to remove.
- Click the Three Dots button under the Manage column for the selected ad account.
- Select the Remove this Ad Account option.
- A support request popup will appear with pre-filled request details.
- Verify the details and click Send Request to Support.
Removing an Ad Account
What Happens Next
After submitting your request:
- Our Product Support team will review your removal request.
- They will verify the request and check for any active dependencies.
- Once approved, the ad account removal will be processed.
- You will receive a confirmation once the removal is complete.
Summary
Regular monitoring and proactive management of your Prism integrations will ensure smooth operation of your advertising campaigns. Keep these key points in mind:
- Monitor connection status regularly
- Maintain up-to-date profile permissions
- Address any expired connections promptly
- Follow best practices for access control
- Reach out to Product Support when needed