Troubleshooting

Connection Issues

Connection Failed

If an ad platform connection fails:

• Verify your platform credentials are correct
• Check that you have the required permissions on the ad account
• Ensure third-party cookies are enabled in your browser
• Try reconnecting

Query Issues

Query Returns No Data

• Verify the correct ad accounts are selected
• Check that the timeframe contains data
• Confirm the campaigns or ad sets you're querying actually exist

Unexpected Results

• Be more specific about timeframes, metrics, and campaign names
• Use the Enhance Prompt feature to refine your query
• Try selecting a different agent if the results don't match your expectations

Action Issues

Actions Not Executing

• Ensure you have the required permissions on the ad platform (Meta only currently supports actions)
• Verify the action was approved in Prism
• Check that the target campaign/ad set is in an editable state

Getting Help

For additional support, contact the Prism team at support@pixis.ai.